Email & SMS Management (Retention)
Retention is where real profit lives. We design and manage retention systems that transform one-time buyers into loyal customers through email, SMS, and push marketing. Instead of leaving money on the table, your brand will have a steady revenue engine that compounds over time.
Acquisition is expensive. If your revenue depends only on ads, you’re exposed to rising costs and unstable performance. Retention protects profit and builds resilience. The strongest eCommerce brands drive 30–50% of their sales from retention. Most companies fall short of that mark, which means they’re under-leveraged. We help you close that gap.
We architect lifecycle flows that capture customers at every stage: welcome, post-purchase, replenishment, winback, abandon cart, loyalty, and referral. Campaign calendars keep your brand top of mind through product launches, seasonal events, and storytelling. Our team also manages segmentation, personalization, and deliverability so every message lands with the right customer at the right time.
How it works
We begin with a full audit of your flows, campaigns, and data. Then we build a strategy tailored to your brand and customers. Once implemented, we optimize continuously, testing new offers, creative, and segments. Retention becomes a system that supports growth long-term.
- Audit: Review account setup, flows, campaigns, metrics.
- Strategy: Structure lifecycle and retention calendar.
- Build: Implement flows, segmentation, deliverability fixes.
- Scale: Optimize, test, and expand across channels.
We’ve grown retention channels from 20–25% of revenue to 35–50%. Repeat purchase rates that once hovered at 20–30% increased to nearly 50%. Brands we work with now treat email and SMS as core profit centers, not an afterthought.
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We combine creativity, strategy, and industry expertise to help brands grow and connect with their audience
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